Baby Shoppers Refund Policy

At Baby Shoppers, your money is always safe and secure. We understand that shopping for baby products online requires trust, and our Refund Policy is designed to give you peace of mind.

When You Can Request a Refund

Refunds can be requested under the following conditions:

  • If a return is not possible for any reason.
  • If you prefer a money-back refund instead of a product exchange.
  • If you receive a wrong or incorrect product.
  • If you have a change of mind, you may cancel your order before it has been dispatched.

Refund Processing Time

  • Refunds are usually processed within 7 days after receiving and verifying returned items.
  • Card payments: Refunds are sent to your bank account within 7–10 business days (may vary depending on the bank).
  • bKash payments: Refunds are sent back to your bKash account within 2–5 business days.

How to Request a Refund

  1. Provide your Order ID details via email.
  2. Wait for our confirmation of your request.
  3. Once approved, your refund will be processed promptly.

Important Notes

  • If we deliver any faulty or defective product, Baby Shoppers will bear the delivery charges and transaction costs for credit card payments.
  • Refunds are always processed in Bangladeshi Taka (৳).
  • Delivery charges are non‑refundable unless the product is faulty.

Why Shop With Baby Shoppers?

  • 100% authentic baby products from trusted brands.
  • Safe and secure payments via card, bKash, and more.
  • Customer‑friendly policies designed to protect your purchase.